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ASpencer
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Message 1 of 2
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Flag Post

Power-on Authentication Failure

‎03-02-2021 02:57 PM - edited ‎03-02-2021 02:59 PM

HP Recommended
Product: HP EliteBook 850 G5
Operating System: Microsoft Windows 10 (64-bit)

Overnight my laptop said it had to restart due to an update.  No problem.  However now when it powers on the Power-On Authenticator (I have it on for reasons) will no longer accept my fingerprint or my password.  Really not sure what to do,  I am gonna see if resetting CMOS on the motherboard will help.  At this point as long as I can get to a state where I can reimage ill do that.

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RodrigoB
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Message 2 of 2
Flag Post

‎03-02-2021 03:00 PM

HP Recommended

Hi ASpencer

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Regards.

I work on behalf of HP.
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