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‎12-22-2019 08:58 PM

HP Recommended
Product: Pro book core i5 7 gen
Operating System: Microsoft Windows 10 (64-bit)
Hi, This is a funny story -- I found an HP Elitebook in my apartment's electronic trash bin. Yes. You read it right. I myself was surprised. It seems to be a quite not-too-old model judging from the fact that it uses Core i5 7th Gen, USB-C power port, and this "Bang & Olufsen" Speaker. The screen size is smaller than my Macbook Pro 15, so it is assumed to be a 13 inch model. So I cleaned the laptop and I would like to use it as my secondary laptop. It looks like a little nice small machine. However, I'm stuck at the Power-On Authentication screen. What I have tried: - Entering wrong password 3 times. No pass code was shown afterwards. Just "System Locked" message and then I needed to restart. - Pressed "Esc" button repeatedly before the Power-On Authentication screen. The text "Entering Setup Menu" showed up in the bottom left screen, but it still went to the Power-On Authentication anyway. 20190323_145113.jpg What can I do to access and then clean up the laptop? I'm okay with having the disk erased and getting a new Windows license, if needed. I don't have anything else other than the laptop, what can I do?
1 REPLY 1

‎12-22-2019 09:18 PM

HP Recommended

Hi:

 

Unfortunately, there is nothing we can do to help you, since HP will no longer supply the required SMC.bin file that is used to clear the BIOS password.

 

That was the only way it could be done.

Most HP business notebooks including the one you have, do not generate system disabled codes.

 

Also, removing the CMOS battery will not clear the P/W.

 

HP issued this document recently...

 

https://support.hp.com/us-en/document/c06368824

 

The forum rules were amended on 1 March 2019, which no longer allow us to help with removing passwords.

 

Rule 4.d...

 

d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

https://h30434.www3.hp.com/t5/custom/page/page-id/hp.rulespage

 

Therefore, this topic is being locked.

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