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Locked

‎08-06-2021 03:42 AM

HP Recommended
Product: hp probook 450 g7
Operating System: Microsoft Windows 10 (64-bit)

Hello!

 

My laptop entered power-on authentication even though I have never set any password for it (or any other bios password). Pressing the f11/f10/esc button to boot to bios settings didn't work (because of the power-on authentication). Eventually, after trying every possible password, I took my laptop to my local service provider and they had to replace the motherboard. Now I can boot to windows normally.

 

My question is - what can I do now to prevent my laptop from automatically entering the power-on authentication? The service provider said that there is "no fix" to this problem and that it remains "a mystery" - however, having seen other people complaining about the same problem on the support community, I am rather sceptical about that.

Category:
1 REPLY 1

‎08-06-2021 11:49 AM

HP Recommended

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

 


Regards,
MayS.

I work on behalf of HP
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