Power on password removal

DavidBock · ‎09-04-2025

i recently purchased a HP x360 laptop at a garage sale and was told that it worked like it was new.However it has a power on password so on boot up it simply gets to the input password screen and goes no further. I have done some research and it seems with out the USB backup key this laptop is as good as a boT anchor. My question is there anyway to remove the password? Is there a third party service that can help because from what I have seen HP support is not offering any solutions to remove a power on password for security reasons which I understand but what is a guy like me suppose to do with a locked laptop that was purchased from the original owner who no longer remembers the password ge set or the location of the backup USB drive? Am I just going to have a boat anchor or is there hope for it yet? Not sure what is my next step. Thanks in advance, David.

SteffenBaierUK · ‎09-05-2025

Hello @DavidBock ,

Welcome to the HP community.

A quick community search for the terms BIOS & Password finds all these posts >here<, which are mainly closed with the below explanation:

Unfortunately, you will need to contact an HP agent for problems with BIOS passwords.

Click here for world-wide contact info

Here is HP's official policy regarding BIOS passwords:

HP Business PCs - Forgotten or lost BIOS password | HP® Support

According to the Community's Rules of Participation:

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs, or any other safety measures.

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.

For cases related to BitLocker issues, please contact Microsoft Support.

The only way to recover your PC's BitLocker key is if you printed it out or exported it to your Microsoft account when you first set up your PC.

Find your BitLocker recovery key - Microsoft Support

Without the key, you will have to clean install Windows on the encrypted drive so you can use your PC again.

Best regards

Steffen Baier

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