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Locked

‎11-08-2020 05:04 PM

HP Recommended
Product: envy x360 15-w117cl
Operating System: Microsoft Windows 10 (64-bit)

I just bought an envy x360 15-w117cl from a gentleman off Craigslist.  I met him in a parking lot, had him show me the computer worked, paid him and went home.  Went to turn on computer at home and it is asking me for a Power On Password.  I was not supplied with one and the gentleman is not responding to me.  Please do not tell me I just paid all that money for a door stop.  I am willing to pay a fee to get a working password.  Please help.

1 REPLY 1

‎11-08-2020 05:11 PM

HP Recommended

Hey Az 🙂

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Regards,

 

MarcusC

I work on behalf of HP.
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