Power switch not working

[Rowing217]

When I power up my Pavilion dv6-1200 the fan comes on, the DVD drive briefly sounds (as normal), but then the computer goes to sleep and then to a black screen. The hard drive spins and the caps lock button light flashes stays on and the wifi button light glows solidly. I have tried a hard reset with no effect. I also tried plugging into a working external monitor - no effect.

[WAWood · Accepted solution]

@Rowing217 

Most HP DV6 models are now around 10 years old -- is this the case with yours?

Asking because that is a LONG TIME for a laptop to keep working and one this old is liable NOW to have hardware failures.

To find out the problem, you would need to run hardware diagnostics by pressing the Esc key repeatedly and then, when the HP Startup Menu appears, select Diagnostics (usually F2) and let it run.

If you can not do that, or if that does not work, then there is NOTHING more you can do by yourself -- and there is NOTHING we can do because we have no way of accessing your PC from here to run diagnostics or repair hardware.

You will need to have the PC physically examined in a service facility by folks that can run their own diagnostics to determine what is wrong with it.

--------------------

Since your PC is no longer under warranty, then it will cost you up front to have HP examine your PC. If you want to do that, you will have to contact an HP Repair or Service Center to see if they can examine the PC to determine the cause(s) of the problems, if it can be repaired, and an estimate of the repair costs.

If you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

If you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center

Good Luck

[Rowing217]

Thank you for the guidance.  I was not able to start the laptop to run hardware diagnostics.  I will contact HP support to see what steps are needed to evaluate problem.  The laptop has performed well for several years, but may have reached its useful life.