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- HP Community
- Notebooks
- Notebook Boot and Lockup
- ProBook 430 G2 - trackpad left button unresponsive intermitt...

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02-01-2015 10:09 AM
I also have the same problem where the left button on the trackpad locks up. It normally does this when I used the scroll bar on a windows, and it causes odd behavior with the scroll when the problem occurs.
I purchased this laptop (HP ProBook 430 G2) sevaral months ago, and this problem has occured from day one. I have tried driver updates, removing software etc. But nothing has solved this problem. I am running Window 7 Professional.
I don't have tapping turned on so I can't try this workaround. I don't want to have to turn on tapping either. I will try closing and opening the lid of the laptop to see if that works, but it's still a major hassle especially if I had to do a presentation for business.
HP why have you not fixed this issue? Come on, support your customers please! I have bought hundreds of HP computers, servers and printers over the years because HP is normally very reliable, but I'm really dissapointed and annoyed with this issue.
02-27-2015 03:33 AM
I agree with Dr_Jexton who want HP to give us a solution for this problem. Either a updated driver or an agree that the hardware is bad. if I make a supportcase today all I now is that i must send in my computer for repair.
if they replace the pad with an exact the same model , it´s a waste of time.
i have three 430 G2 and two of them are having problem.
I am still thinking that HP is a good computer.
04-12-2016 09:21 AM
We purchased five HP ProBooks at the end of last year and are seeing the issue that is reported here on at least three of them.
I have emailed help@hp.com last week and have not had a reply.
Please advise as we need to get these fixed.
Thanks
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