Problem to start

[Persefoni]

the Laptop stopped working, i just see a blue board on the screen. Tried to check or something on the hardware is off, did some tests. Nothing seems be wrong in the test. I need Help this is s New laptop from my workplace. 

[Max3Aj]

Hello @Persefoni, and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

I'm sorry to hear you're having trouble starting your new HP laptop. Let's work together to get this resolved.

You mentioned that the laptop shows a blue screen or board and doesn’t proceed further, even though hardware tests show no issues. This could be a boot issue, graphics driver problem, or a Windows startup error.

Step-by-Step Troubleshooting:

Perform a Hard Reset

This helps clear any temporary hardware or firmware glitches.

• Power off the laptop completely.
• Unplug the AC adapter and remove any external devices (USB drives, printers, etc.).
• Press and hold the power button for 15 seconds.
• Reconnect the power adapter and try turning it on again.

Boot into HP UEFI Diagnostics

Let’s confirm the hardware is okay.

• Turn off the laptop.
• Press the power button, then immediately press Esc repeatedly (once every second) until the Startup Menu appears.
• Press F2 to open HP PC Hardware Diagnostics.
• Run the System Tests > Quick Test or Extensive Test.

If all tests pass, proceed to the next step.

Boot into Safe Mode

This helps determine if the issue is with Windows or a driver.

• Turn off the laptop.
• Turn it on and force shut down (hold power button) as soon as the HP logo appears. Repeat this 3 times to trigger Windows Recovery Environment (WinRE).
• On the Choose an option screen, go to:
  • Troubleshoot > Advanced options > Startup Settings > Restart
  • Press F4 to boot into Safe Mode

If the laptop boots in Safe Mode, the issue is likely with a driver or recent update.

Use System Restore (if Safe Mode works)

• In Safe Mode, search for "Recovery" in the Start menu.
• Select Open System Restore and choose a restore point before the issue started.

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support