• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎11-11-2020 03:38 PM

HP Recommended
Product: Probook 440 G4
Operating System: Microsoft Windows 10 (64-bit)

My Probook lost power during a windows 10 update. The only screen I get is one with the HP logo in the middle. I have tried f10 and f11. Nothing works. Someone told me it could be the motherboard. This person told there's a reset button on the motherboard? Has anyone heard of this? I even tried a new hard drive at first thinking the hard drive was corrupted when the power died. I would greatly appreciate any help. Thanks in advance.

1 REPLY 1

‎11-11-2020 05:56 PM

HP Recommended

@mistere1119 

The HP logo is contained in special code embedded into the firmware of a chip on the system board.  So that will display even if there is no disk drive in the laptop.  If you don't get any further, that is almost certainly a disk drive issue.

 

No -- there is no reset button on laptop system boards.  Some retail desktop motherboards have those, but not laptops.

 

If your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024

If not, to check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.