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Edisonrb
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Message 1 of 2
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Product information not valid - System board (00A) Error

HP Recommended
15-as002la
Microsoft Windows 10 (64-bit)

After a motherboard replacement my laptop shows a serial number error everytime I turn it on. I tried to fulfill the serial info using BCU (bios configuration utility) but it does not work. I alway get an "access denied" error

 

What can I do?

1 REPLY 1
IT_WinSec
Level 15
Level 15
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Message 2 of 2
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HP Recommended

Hello @Edisonrb 

 

Special tool must be used to get this fixed. The tool is for HP internal use and HP partners use. You need to find an authorized local service partner and bring your device there.

 

You may check the TKB article here >> https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/System-board-00A-error-occurs-during-PC-start...

 

 

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*** I work for HP *** I express personal opinion only *** HP Expert volunteer since 2013
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