• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎05-18-2023 01:05 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I have an HP 255 G5 laptop that has been sitting on the shelf for awhile after one of our employees left the company. Every time I turn it on, I get the following information on the screen.

-------------------------------------------------------------------------------------------------

Product Information not valid

 

The following product information programmed into the system board is missing or invalid

 

System Board (00A) - Product Name
System Board (00A) - Product Serial Number
System Board (00A) - Product Number
System Board (00A) - System Board CT Number

 

ENTER - Continue Startup

 

For more information, please visit: www.hp.com/go/techcenter/startup

-------------------------------------------------------------------------------------------------

 

Pressing enter boots up the laptop into Windows 10 just fine. Nothing has been replaced in the laptop so I don't understand why I'm getting this error. This is a 2017 laptop so it's well out of warranty. I've seen other posts talking about HP DMI Toolkit but I could not find the right version for this laptop. Are there any other options or should I just recycle the unit? Seems a shame to get rid of it since it still boots up if you hit enter. Thanks!

 

Category:
1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.