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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Product information not valid

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05-18-2023 01:05 PM
I have an HP 255 G5 laptop that has been sitting on the shelf for awhile after one of our employees left the company. Every time I turn it on, I get the following information on the screen.
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Product Information not valid
The following product information programmed into the system board is missing or invalid
System Board (00A) - Product Name
System Board (00A) - Product Serial Number
System Board (00A) - Product Number
System Board (00A) - System Board CT Number
ENTER - Continue Startup
For more information, please visit: www.hp.com/go/techcenter/startup
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Pressing enter boots up the laptop into Windows 10 just fine. Nothing has been replaced in the laptop so I don't understand why I'm getting this error. This is a 2017 laptop so it's well out of warranty. I've seen other posts talking about HP DMI Toolkit but I could not find the right version for this laptop. Are there any other options or should I just recycle the unit? Seems a shame to get rid of it since it still boots up if you hit enter. Thanks!