Product information not valid

[topil]

How can I recover HP Notebook - 15-af100nc informations inside the system board? PN:P0G47EA; Serial: Removed

[zoey7886]

@topil, Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding product information being invalid!  
We're thrilled to have the opportunity to assist you and provide a solution. 

The error message "Product Information Not Valid" usually occurs after a motherboard replacement or BIOS corruption. To recover the missing system information (Product Number, Serial Number, etc.) on your HP Notebook 15-af100nc, follow these steps:

Use HP DMI Tools (Preferred)

Download HP DMI Tools

• These tools are used by HP service centers to reprogram missing product information.

Create a Bootable USB with HP DMI Tools

• Format a USB drive to FAT32.
• Copy the DMI tools to the USB.

Boot into DOS Mode

• Power off your laptop and insert the bootable USB.
• Turn on the laptop and press F9 to enter the Boot Menu.
• Select the USB drive.

Run the DMI Tools

• Use the command: HPBQ138.EXE
• Enter the missing information:
  • Product Name: HP Notebook - 15-af100nc
  • Product Number: P0G47EA
  • Serial Number: (Check the bottom of your laptop)
  • UUID, Feature Byte, CT Number (If available on the laptop label)

Save and Exit

• Once you enter all details, restart your laptop.

 

[zoey7886]

Using HP BIOS Configuration Utility (If Available)

Enter BIOS

• Restart your laptop and press F10 to enter BIOS Setup.

Check for a "System Information Update" option

• Some HP laptops allow editing this data directly in BIOS.
• If available, enter the missing information and save changes.

Let me know if you need more help!

Take care, and have an amazing day! 
 

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Regards,