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Kits143
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Quick battery drain with too much of heat

HP Recommended
Hp envy x360
Microsoft Windows 10 (64-bit)

<p>I bought a hp envy x360 some 1 and half year ago it was working properly till yesterday all of a sudden it started to heat up heavily through the left vent and battery draining too fast say using for 3 min It gets down by 5% sudden not like 74 to 73 % but 74 to 69 at a sudden rate exactly when it started to heat up and again after&nbsp; 2 to 3 min same phenomenon occurs and when it was near 20 to 30 % it was getting locked up even when charger was plugged in the battery was getting drained I updated bios setting the previous night and now acting like when I checked battery health with hp care it was fine.</p>
<p>Please let me know what kind of problem iam facing weather to change battery or recover bios settings or any sort of problem with my motherboard or processor&nbsp; its an i7 processor&nbsp;</p>

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praveenbv
HP Support Agent
HP Support Agent
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HP Recommended

Hi@Kits143,

 

Welcome to the HP Support Community.Apologies for all the inconvenience. Request you to follow the below troubleshooting steps

 

I have a few steps listed below that should help you resolve this concern: 

Unplug the charge and use the laptop until the battery drains to 15%. 

Turn off the laptop and turn it back on after 30mins. 

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager: 

1) In the search box, type and open “Device Manager”.  

2) Expand “Batteries”.  

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.  

4) Click on “Uninstall”.  

5) At the prompt put a check in the box to remove the current driver  

6) Shutdown the computer.  

7) Remove the battery for minute and then put it back in.  

😎 When the computer comes back up it should automatically find the driver.  

9) Go to Device Manager.  

10) Expand Batteries.  

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 

12) Click "Search automatically for updated driver software"  

Do the same thing with Microsoft ACPI-Compliant Embedded Controller.  

Restart the computer and the issue should be fixed. 

   

Additional help can be found in the below articles: 

 

Additional help can be found in the below articles: 

  

Battery Charging Delayed When Operating Notebook in High Ambient Temperatures 

  

Battery Does Not Charge when Using a Voltage Adapter with the Power Adapter 

  

Battery Indicator Light Turns On and Off While Battery is Charging 

   

To understand more about how your battery works: Click here 

 

  Hope this helps! Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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