• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need help resolving ACPI Errors ACPI\VEN_BOOT&DEV_0000 and ACPI\VEN_PRP&DEV_0001 on HP Chromebook G2? Click here for the troubleshooting steps.
Locked

‎10-20-2024 09:00 PM

HP Recommended
Product: OMEN by HP - 15-dc0118tx
Operating System: Microsoft Windows 11

This took me a long time to resolve but thought it might be useful to other Omen laptop owners.

 

The only clue to the constant but random BSOD issues was whenever I seemed to move the laptop about.  I thought that the laptop had suffered some internal damage even though I had never dropped it.  It has always worked perfectly but before I got the error I had replaced the battery and thought this was the problem so I swapped the old one back in and it kept happening.  The BSOD errors were always different, and I thought that the SSD was perhaps physically damaged and I was going to get the specs off it and get a new one (to be honest I didn't know what it looked like or where it was located).  I opened the back up and found the SSD was located just next to the battery.  It is secured by a small screw.  I undid the screw, which felt loose, and noticed the SSD was not pushed in all the way - somehow when I had first replaced the battery I must've knocked the drive just enough to cause contact issues.  So I pushed it back in and made sure the screw was done up nice and finger tight.  Have been using the machine ever since without a single lockup or BSOD.  

So, moral of the story is - whenever you open the back up to clean it or do whatever be careful with the SSD, and for that matter all the other cards.  

Greg.

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.