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Rarnr
New member
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Message 1 of 2
111
Flag Post

Random freezes many times within warranty

HP Recommended
Pavilion15-cs3051
Microsoft Windows 10 (64-bit)

Laptop freezes on random occasions. Mostly when using edge browser. Some times this happens on more than once on a day. Returned to the local agent/seller  on 3 occasions within the 1st year of warranty. Freezing started after 6 months of usage.  Reliability monitor has recorded as critical level, on the days it has freezes.  Received no valid explanation from Agent. Totally disappointed  of buying this HP product. Have requested for a refund of amount. 

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
26,801 26,735 1,258 1,302
Message 2 of 2
Flag Post
HP Recommended

@Rarnr

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  
Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (Refer to the removable and sealed battery)
BIOS default:(do not skip any troubleshooting steps even if you feel steps are repeating)

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and    Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer. 

And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629
 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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