Re : Hp and Windows start-up Logos not displayed.

[NickNkunja]

Hi,

I've a HP Pavilion Notebook, model number Dv7-6103ei

I resently cleaned the fan and got to change the thermal paste successfully. Though, henceforth whenever I boot my notebook it lights up the monitor but displays a blank screen without  neither the HP nor the Windows logo during startup. The next thing I get is a circle of dots (which normally appear on boot-up). I get a "Please Wait" note then it directly takes me to the user login area and normal security measures.

Everything else after that seems to be perfectly well, though at first the monitor was flickering a little bit... Rechecked the video cable, that stopped and the monitor worked fine. 

My main concern is why it is not showing the HP and Windows logo at startup unlike before. I can't access my BIOS as well and my external keyboard has started freezing with the number lock LED on.

Please assist. 

[Echo_Lake]

@NickNkunja

Welcome to HP Forums,  

This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂

I understand that your computer no longer gives an HP or Windows Logo on startup,
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Did this happen after a recent window or software update?
• Have you tried any troubleshooting steps?

While you respond to that, I recommend you update the system software on your computer using HP Support Assistant to resolve the concern. Click here to know about HPSA. 

Hope this helps! Keep me posted for further assistance.

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

[NickNkunja]

Hi, 

Thanks for taking your time to help me out.

I'd not done any resent updates so I didn't see the need to do troubleshooting at that time.

So, I thought of redoing my thermal paste and it turns out that I'd done my heat sink screws too tight because after reassembling my laptop with minimal pressure on the heat sink screws, everything went back to normal. 

Regards

[NickNkunja]

However,

Am currently using an external keyboard, but it's still frozen with the number lock light on.

I've tried uninstall the driver then rebooting it but that didn't help. 

Kindly assist. 

[Echo_Lake]

@NickNkunja

Thank you for posting back. 

I appreciate your efforts to try and resolve the issue and I understand you are in need of support, As you've performed relevant troubleshooting steps and the issue persists, this sounds like hardware related. And to help you out, I'm sending out a Private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Forums profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage