Hp notebook 15 bios admin password reset

[StrayplayAZ]

I55319424. Please help I don't know why this happened but I need back in my main account

[DavidPK]

@StrayplayAZ

Enter  40071400

Regards,

DP-K

[StrayplayAZ]

I was excited but the code didn't work is there any way to get this issue fixed plz

[DavidPK]

Hi,

In that case, double-check the 'System Disabled' code you posted and the whether the prefix to the code is I or i.

Regards,

DP-K

[StrayplayAZ]

It's (i) then the number I previously gave you..... So what do I do I am greatly appreciative of your help...

[DavidPK]

@StrayplayAZ

The code you require is  62986861

Regards,

DP-K

[StrayplayAZ]

Where exactly should I enter that password and is there any specific I do ? And if this doesn't work can you explain my options please....

[DavidPK · Accepted solution]

@StrayplayAZ

Hold down the power button for 10 seconds to shutdown the notebook.

Start the notebook and at the password prompt type in the unlock code 62986861 and then hit enter.

That is the correct code for the halt you've posted - if it doesn't work, your only option would be to contact HP Support starting on the link below.

http://welcome.hp.com/country/w1/en/contact_us.html

Regards,

DP-K

[StrayplayAZ]

Thank you so much I really really do appreciate it , it worked to get into BIOS setting but I still cannot get into my main user account it says "your device is offline. Please sign in with the last password used on this device" and when I go to log in to guest user it allows me to but gives me no access to any files or security settings and I do not know why.. Can you please help me it asks for admin password to get permission but none of my passwords I use work .. Can you help one more time... Please I will owe you one really...

[DavidPK]

@StrayplayAZ

You're welcome

Regarding the susequent issue, if you normally sign-on with an email and password, see if you can reset the password via another PC from the Microsoft page on the following link.

 https://account.live.com/password/reset

Additionally, it's worth checking that keyboard layout hasn't been inadvertently changed - at the lock screen, click the 'Ease of Access' icon in the bottom right, select the On Screen keyboard and try logging in using this.

Otherwise, there is a general policy on the Forum not to provide methods to bypass Windows log-on passwords, however a local computer shop would be able to do this for you.

Another option, if all your personal data etc is backed-up, would be to reset the notebook to its 'Factory Condition' and then set it up from the beginning – if you don’t have your Recovery Media, the notebook will have shipped with a Recovery Partition which can be accessed at boot - ie shutdown the notebook, then start tapping away at f11 as soon as you power on.

A full guide on this can be found on the following link.

http://support.hp.com/us-en/document/c00006110#!&AbT1%3Fjumpid=hpr_r1002_usen_link1

Regards,

DP-K