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‎11-26-2019 04:56 AM

HP Recommended
Product: Hp notebook 15q
Operating System: Microsoft Windows 10 (64-bit)

Hey there I have mistakenly shut off the power when quick heal defragmentor was working and then when I rebooted my notebook it just keeps blinking and not rebooting can anyone help me figure out the problem? 

1 REPLY 1

‎11-28-2019 01:19 PM

HP Recommended

@Anvi2lk Welcome to HP Community!

Note that specific patterns of long and short blinks along with long and short blinks on the caps-lock key or the power button (where applicable) identify errors during the startup process.
Newer computers have two-part blink sequences with different color lights to indicate specific errors and you may click here and troubleshoot on your own, or check below:

 

If you aren't comfortable doing it on your own, give us the blink code and we'll help you with the details.

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
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