Refund from support

[SuzinIowa]

I paid $99 (plus tax) for support and HP wasn't able to fix my issue and recommended that I take it to a repair shop. Can I get that $$ refunded? Since THEY recommended that I go elsewhere?

[ub6424]

Hello @SuzinIowa 

Sorry to hear that you are having problems ... I would like to help you.

Could you please explain exactly what the problem is and what has been done so far, so that one can understand the case.

Kind regards

[SuzinIowa]

Thanks for the reply. I have a case # where you can see all that they tried and then said I would need to go to a repair store. Case  [Personal Information Removed]

[ub6424]

Hello @SuzinIowa 

Quote: "

This is a peer-to-peer forum, not HP support.

We do not work for or represent HP.

"

Please explain the problem so I can help you.

Kind regards

[sandytechy20]

@SuzinIowa

Welcome to the HP support community.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.