• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
EliteBook 8570p
Microsoft Windows 10 (64-bit)

A friend of me gave me his old EliteBook 8570p. I upgraded it with a SSD and some RAM.

I then realised that there was a MasterUser with a BIOS-Password. Unfortunately my friend cannot remember the Password itself and there seems to be no easy way to remove it.

 

I completely resetted the Notebook and reinstalled Windows 7 with the Help of HP Support. They had sent me a Win7 DVD so i was able install the OS since there had been problems with the recovery partition.

 

I was able to generate a new BIOS-User and have my fingerprints read, so that was OK for me until now.

A few months ago i upgraded to WIN10. One of the outcomes thereafter was, that no Fonts were usable anymore in Office 2013. 

 

So, yesterday i tried to solve by deleting the FontCache. Therefor i had to gain ownership over the WINDOWS Directory. After Deleting the FontCache-Files i gave back ownership to the TrustedInstaller.....and that was the end of my night.

 

Windows 10 did not work properly after that. No Network adapters etc. So finally i had to repair the Windows Installation resulting in a loss of my Office 2013 and the ability to log in with FingerPrintReader. I solved that problem by now but:

 

I WANT TO GET RID OF THAT BIOS-MASTERPASSWORD.

 

Is there any way to delete the memory section of the BIOS where the Password-Hash is stored? As far as i understood the Password itself is not stored, only the hash. But then it should be possible to flash a new BIOS without hash?

 

Has anyone ever tried that?

1 REPLY 1
HP Recommended

Hi:

Unfortunately, there is nothing we can do to help you, since HP will no longer supply the required SMC.bin file that is used to clear the BIOS password.

That was the only way it could be done.

 

Most HP business notebooks including the one you have, do not generate system disabled codes.

Also, removing the CMOS battery will not clear the P/W.

HP issued this document recently...

https://support.hp.com/us-en/document/c06368824

The forum rules were amended on 1 March 2019, which no longer allow us to help with removing passwords.

Rule 4.d...

d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

https://h30434.www3.hp.com/t5/custom/page/page-id/hp.rulespage

Therefore, this topic is being locked.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.