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magnus77
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Message 1 of 3
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Remove disks or other media

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HP Envy 15
Microsoft Windows 10 (32-bit)

I have an older HP Envy 15 which is giving me the "Remove disks or other media" message.  Nothing is connected.  It was originally a Win 7 which got updated to Win 10 via download years ago.

 

Not sure what info is relevant but I've tried going into the BIOS settings and changing the UEFI Boot order and Legacy Boot order to no avail yet.

2 REPLIES 2
praveenbv
HP Support Agent
HP Support Agent
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Message 2 of 3
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Hi@magnus77, Welcome to the HP Support Community!

 

Request you to follow the below troubleshooting steps from the "Remove disks or other media" messag

 

1) Shutdown the computer.  

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to the Component test.  

5) From the list, run the Hard Drive (quick) test.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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praveenbv
HP Support Agent
HP Support Agent
6,160 6,158 272 345
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Greetings! 

  

This message is from the HP Support team, 

  

Just needed to know if all your queries were resolved? 

  

If not, I could help you get there. 

  

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

  

Have a great day ahead! 

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