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HP Recommended
HP Envy X360

I can’t login and when powered up it show a black screen with a blue box requesting to enter administrator password or power-on password.

 

before that it gave me this code “I 84069696”

1 REPLY 1
HP Recommended

@rickseminole 

That is a Disable Code but we're not permitted to provide Disable Code bypasses anymore.

Passwords can NOT be recovered; instead, they have to be reset.

If your PC reset your password on you, we can not help in that because we have no access to either the original or the new password.

We are not permitted to assist in resetting passwords due to HP Policy.
--------------------
To reset Admin passwords, you have to contact your regional HP Customer Support location directly for assistance.
https://support.hp.com/us-en/contact-hp?openCLC=true



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