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MarkEverly Student
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Reset Laptop to Factory Default using F11 - Windows Login Password Does Not Work

15-dw0037wm
Microsoft Windows 10 (64-bit)

First,a disclaimer...Have research OS recovery ad nauseum.  All posts advise to enter windows, then do a bunch of stuff.

However, I am attempting to reset the PC because I cannot enter Windows.  So this approach is invalid.

 

Upon boot, I select f11, then Troubleshoot, then reset this PC.....At this point, I am presented with a blue screen containing my (what looks like my windows) login name and associated email and a dialog to enter a password.  Entering my windows password does not work.  A blank does not work, etc.

 

I assume that this password is NOT my Windows password (Otherwise it would have taken me to the next step to actually start the recovery process).

 

What defines this password.

 

Any advice is appreciated,

ME

 

 

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HP Support Agent
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Reset Laptop to Factory Default using F11 - Windows Login Password Does Not Work

@MarkEverly, Welcome to the HP Support Community!

 

It seems like the PC requires a BIOS password. Please contact our HP Support team for further assistance:

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

 

Keep me posted for any other assistance.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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