Reset help!!

[Paulad2016]

I have tried to reset my laptop to factory settings as I have sold it. I followed the instructions on how to do this as per HP help section. It's taken about 5 hours to reset (despite hardly using it and only being about 6 months old) Now finally I have a blue box on the screen with the following wording:

"The following configuration change was requested for this computer's Trusted Platform Module (TPM):

Clear TPM

Warning: the TPM erases information stored on the TPM. You will lose all created keys and access to data encrypted by these keys.

Press F1 = ACCEPT           Press F2 = REJECT"

The only problem is that no matter what key I press it just beeps, function and 1...BEEP. Have also tried rebooting again. totally hacked off, my other brand products are so much easier to factory reset.

Any help greatly appreciated!

[Riddle_Decipher]

@Paulad2016

Welcome to HP Forums, this is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂

As I understand you are stuck at the TPM screen with the option to clear memory but the options aren't responding,

I have a few steps to help resolve your concern, please follow the below steps:

Here's a related post on HP Forums that seems to have helped others: Click here
(Though the header may seem different, the steps will help resolve this issue).

If the issue persists, please order the recovery media from the official HP website (if you haven't created one on your own): Click here

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.
If you wish to show appreciation for my effort, please click on the Purple Thumbs up icon at the bottom of my comment.

And I Hope you have a good day, Ahead.

Regards,