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Message 1 of 6
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Resetting a lost admin/poweron password for Stream laptop

HP Recommended
11-r015wm
Microsoft Windows 10 (64-bit)

Hello. My father recently passed away and, going through my "inheritance", I found his HP Stream laptop (11-r015wm). Powering the system on, I was prompted for a Admin or Power On password. Entering a few common ones I knew my father used, but to no avail. Eventually it gave me the code "14846634". Is there anything I can do? If not then this computer is basically bricked.

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HP Support Agent
HP Support Agent
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Message 2 of 6
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HP Recommended

@Joemg1701 Welcome to HP Community!

 

I understand that you have lost the power on password.

 

In that case, I would suggets you contact our phone support and check for the support option. They will help you.

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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Message 3 of 6
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HP Recommended

I tried to do as you said, but the unit is out of warranty so there was no help.

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Message 4 of 6
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HP Recommended

My husband passed away, and I REALLY need to get into his computer, but I do not know his password to sign on.

What can I do?

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Message 5 of 6
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I did as you suggested, but when I was told the unit is out of warranty, there is no help.

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HP Support Agent
HP Support Agent
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Message 6 of 6
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HP Recommended

@NewWidow

 

I understand your concerns.

 

Before we begin we need the answer to the question: Which type of account did you create? 

Try this first: Use the HP Guided Solution: 

Let us guide you through the solution 

 
Microsoft account 

Reset your Microsoft account password online. You can reset your password on any device connected to the Internet. 

See the Microsoft password reset page (in English) to reset your password. 

 
Local account 

Use one of the following options to reset the password for your local account. 

For more details: Click here 

 

Have a nice day!!

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