Rtl8723de no lights and won’t turn on

[annodsemah]

Rtl8723de with internal battery. Won’t turn on and no lights even with ac adapter. Only used a few times and about 9 mths old.

[WAWood]

@annodsemah 

I wish we could help you from here, but we can't. The problem is that we HERE, have no way of diagnosing or repairing hardware problems. And, with the PC not even starting, even HP Tech Support, who have the authority and tools to REMOTE into a PC across the Internet, can not access your PC.

Software failures invariably present with error messages of some kind on the screen, such as No Operating System or No Boot Device. In these cases, reinstalling the OS from media such as DVD or USB fixes the first; rebuilding the boot records using various utilities fixes the second. But any time a laptop simply refuses to turn on, that tend to indicate a serious hardware failure.

Since your PC is still under the original one-year HP warranty, then you should contact HP Customer Support to see about having it repaired or replaced under warranty.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
If you have trouble finding a phone number, then try: 1 (650) 857-1501.

[annodsemah]

Thank you for your reply. Sadly it was a gift to my son and the person has long passed away, so we don't have warranty details etc or even know where he purchased it. One dead computer I guess 🤔