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‎07-07-2021 02:03 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

IMG_20210707_224320.jpg

 

IMG_20210707_2222223249.jpg

 

 
When I switch on my laptop I have the first black screen.
I run the quick hard drive test and I get the second black screen.
Then I press enter and it loads normally the windows. Could you help me with this please?

Thank you!

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-07-2021 04:52 PM

HP Recommended

@nick58058 

The error code means your drive is failing.  It could crash tomorrow -- it could run OK for weeks -- but there is no way to know and the longer you put off replacing it, the less likely you will be able to recover any data from it.  It needs to be replaced.



I am a volunteer and I do not work for, nor represent, HP

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2 REPLIES 2

‎07-07-2021 04:52 PM

HP Recommended

@nick58058 

The error code means your drive is failing.  It could crash tomorrow -- it could run OK for weeks -- but there is no way to know and the longer you put off replacing it, the less likely you will be able to recover any data from it.  It needs to be replaced.



I am a volunteer and I do not work for, nor represent, HP
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‎07-08-2021 01:38 AM

HP Recommended

Ok! Thank you very much!

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