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nick58058
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Solved!

SMART DISK TEST FAILED

HP Recommended
Microsoft Windows 10 (64-bit)

IMG_20210707_224320.jpg

 

IMG_20210707_2222223249.jpg

 

 
When I switch on my laptop I have the first black screen.
I run the quick hard drive test and I get the second black screen.
Then I press enter and it loads normally the windows. Could you help me with this please?

Thank you!

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WAWood
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Message 2 of 3
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@nick58058 

The error code means your drive is failing.  It could crash tomorrow -- it could run OK for weeks -- but there is no way to know and the longer you put off replacing it, the less likely you will be able to recover any data from it.  It needs to be replaced.



I am a volunteer and I do not work for, nor represent, HP

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WAWood
Level 16
Level 16
34,852 24,531 3,146 7,839
Message 2 of 3
Flag Post
HP Recommended

@nick58058 

The error code means your drive is failing.  It could crash tomorrow -- it could run OK for weeks -- but there is no way to know and the longer you put off replacing it, the less likely you will be able to recover any data from it.  It needs to be replaced.



I am a volunteer and I do not work for, nor represent, HP
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nick58058
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Ok! Thank you very much!

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