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Calumwg10
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(SOLVED) Laptop unusable after a few processes

HP Recommended
HP Pavilion 14-bf103na, 3DM74EA#ABU
Microsoft Windows 10 (64-bit)

When I start my laptop up, I am able to log in (if I log in within about 10-15 seconds, otherwise I can’t log in), and I am then able to maybe open up one application, click a few times and it freezes.

 

I have completed a quick test on my memory and hard drive.

 

I have also completed an extensive system test, all of which passed.

 

I have tried cleaning it with CCleaner (although I do this often anyway) and searching for viruses using my McAfee Anti-Virus license, but these haven’t made a difference either.

 

I can’t complete any suggestions that involve using the computer as it just freezes every time I use it.

 

The only thing I can really do is use the Bios menu.

 

I have also tried to contact HP but when it tells me I need to log in to create a case, it gives me this error message ‘403 - Forbidden: Access is Denied’. I have also tried on Google Chrome and it does the same.

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Calumwg10
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HP Recommended

Contacted HP and tried BIOS resetting but to no avail.

 

Most likely a corrupted windows so I need to take out my hard drive and back my files onto a different computer, if you can’t do this then you can go to a computer repair/tech shop.

 

Then install another version of windows onto my laptop using a USB.

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