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HP Recommended
241 HP 15 Laptop 15.6" Touchscreen, Intel Pentium
Microsoft Windows 10 (64-bit)

So it was charging just fine. Got to 100% so I unplugged it and was playing a game on it. When i noticed it was dying again so i plugged it up but it wasnt recognizing the charger. I tried different outlets and another charger. But no avail. I plugged it in today and the "charging" light will be on. But as soon as I touch the power button it goes off.

1 REPLY 1
HP Recommended

@Ginger24, Welcome to HP Support Community!

 

I would recommend you follow the steps from the document HP Notebook PCs - Battery Does Not Power Notebook or Hold a Charge.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.