Screen frame - Poor Manufacturing

[Angie2812]

I purchased the HP laptop from  Vodacom in December 2018.  The frame is now coming loose, when opening the laptop the frame on the left side is hooking on the "hing" and coming loose.  After I clip it back in and close the laptop, it will reopen.  when I open it again.  I now get told that because the warranty is out I will have to pay R450.00 to have the laptop seen too.  The laptop has not been abused or been misused.  This is from poor manufacturing.  Please can someone help urgently

[asmita6658]

Hi @Angie2812

Welcome to the HP Support Community. 

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[Angie2812]

Replied to the private message

[The_Fossette]

@Angie2812,

I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options if any. 

You should be contacted within 4 business days (Excluding Holidays & Weekends). 

Response times may vary by region. 

Cheers!