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‎08-12-2019 05:09 PM - last edited on ‎08-12-2019 05:11 PM by Retired

HP Recommended
Product: starwars special edition notebook sn# 5CD60956KH

starwars special edition notebook sn# [edit] The screen doent turn on and when I did when I hit win + b and power for 2 secs and then hit the power cable and it lost power. Now lights flash on my laptops caps lock key 5 slow and 4 fast 

Tried reseeding the ram 4 times 

Tried hold win + b then power for 1-3sec let go of power and keep holding till hear beep, no beep happen tried 5 times 

2 REPLIES 2

‎08-12-2019 07:08 PM - edited ‎08-12-2019 07:10 PM

HP Recommended

This is pretty similar to an issue I had,

If your happy to open up the laptop:

1.  Disconnect/remove the Button Cell battery (CMOS Battery likely a CR2032 or similar)

2.  Go make a cup of tea/coffee.

3.  Reconnect the CMOS battery

4.  Re-assemble

5.  Test.

 

🙂

You might encounter a CMOS error which will ask you to restart, but it should be fine after that.  (apart from the windows date/time)

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‎08-17-2019 02:20 PM

HP Recommended

Hi did all the steps even had the battery out for 2 days. (Was busy couldn't work on it) it still didn't work same thing is happening 

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