• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Locked

‎08-24-2020 11:44 PM

HP Recommended
Product: N5Y05UA
Operating System: Microsoft Windows 10 (64-bit)

My cat stepped on my computer and I do not know what she did but ever since then it keep saying selected boot image not found I also went to hp on YouTube and followed the steps to System boot mode and I cannot see the four digit number what do I do now

1 REPLY 1

‎08-26-2020 09:17 AM

HP Recommended

@Sanflower 

You would need to press F10 repeatedly while rebooting to get into your BIOS/UEFI settings.

 

Once there, find the menu for boot options and see what is the default.  This message means the default is set improperly.  You have to set it to the right partition to boot, usually the EUFI System Partion (ESP).  Save that and close,

 

If it was reset properly, the PC will now boot properly.

 

If not, there is nothing we can do from here to access or change the settings, so you will have to take it to a local laptop repair facility and see what they can do for you.

 



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->