08-29-2019 07:02 PM
When I start my laptop, a black screen comes up HP PC Hardware Diagnostics UEFI. When I do a hard drive check the SMART check shows passed. The short DST failed. The failure ID is 9W636F-8QK9PH-MFPURF-60QM03. A message recently came up about the fan but I didn't get a screen shot of it. Does anyone know what the failure ID means?
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08-29-2019 07:27 PM
The short dst failure means that the hard drive needs to be replaced and the operating system reinstalled.
That is a relatively new model. If it is still under warranty contact HP technical support and submit a support case under the warranty to have that work done.
If not, below is the link to the service manual where you can find the hard drive R & R procedure.
You may want to consider replacing the hard drive with a better performing, normally more reliable 2.5" solid state drive (SSD).
You can reinstall W10 by making a recovery drive using the HP Cloud recovery client utility.
Here is a link for how to use that utility...
08-31-2019 01:31 PM
Thank you so much for the response. I have had this laptop for about 2 years and unfortunately it is no longer under warranty. I am going to take your advice and install a more reliable solid state drive. Thank you for the links.