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Hawkeye19
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Short DST failed-Failure ID

HP Pavilion Laptop 15-cc0xx
Microsoft Windows 10 (32-bit)

When I start my laptop, a black screen comes up HP PC Hardware Diagnostics UEFI.  When I do a hard drive check the SMART check shows passed.  The short DST failed.  The failure ID is 9W636F-8QK9PH-MFPURF-60QM03.  A message recently came up about the fan but I didn't get a screen shot of it.  Does anyone know what the failure ID means?

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Short DST failed-Failure ID

Hi:

 

The short dst failure means that the hard drive needs to be replaced and the operating system reinstalled.

 

That is a relatively new model. If it is still under warranty contact HP technical support and submit a support case under the warranty to have that work done.

 

If not, below is the link to the service manual where you can find the hard drive R & R procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c05705784

 

You may want to consider replacing the hard drive with a better performing, normally more reliable 2.5" solid state drive (SSD).

 

You can reinstall W10 by making a recovery drive using the HP Cloud recovery client utility.

 

Here is a link for how to use that utility...

 

https://support.hp.com/us-en/document/c06162205

Hawkeye19
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Short DST failed-Failure ID

Thank you so much for the response.  I have had this laptop for about 2 years and unfortunately it is no longer under warranty.  I am going to take your advice and install a more reliable solid state drive.  Thank you for the links. 

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Short DST failed-Failure ID

You're very welcome.

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