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‎04-26-2021 01:36 AM - last edited on ‎04-29-2021 11:39 AM by Retired

HP Recommended
Product: Hp pavilion 14 notebook pc
Operating System: Microsoft Windows 10 (64-bit)

My laptop product number is J3Z65PA#ACJ and serial date:- [Personal Information Removed].In my laptop after shutdown power lights still there. In windows 10 32 bit is not showing problem,while in windows 64 bit remains issue.I try many of the solutiion in youtube and google,but didnt get anything. I update windows 10 from windows 8. Please help me out of this problem

1 REPLY 1

‎05-07-2021 09:13 AM

HP Recommended

Does the fan run at high speed after shutdown? If so you might have a similar problem to this https://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/Fan-continues-to-run-after-shutdown-it-causes...

 

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