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Do you need help resolving ACPI Errors ACPI\VEN_BOOT&DEV_0000 and ACPI\VEN_PRP&DEV_0001 on HP Chromebook G2? Click here for the troubleshooting steps.
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‎10-23-2018 04:12 PM

HP Recommended
Product: HP Spectre x2
Operating System: Microsoft Windows 10 (64-bit)

The shut-off sequence doesn´t seem to finish all the way when requesting shut-off. After a few hours the battery is dead. If I make a "hard shutoff" (by pressing and holding the power-button), the shutoff seems final. However i guess it´s not the way it should be. 

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-01-2019 02:55 PM

HP Recommended

Updated Bios now made avaliable on hp.com and problem vanished.

View solution in original post

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4 REPLIES 4

‎10-24-2018 04:54 PM

HP Recommended

@OT73


Welcome back to HP Support Forums.

 

May I know since when are you facing this issue?

 

To assist you better please provide me with the complete Notebook model or product number

 

You can refer to this Link: hp.care/2bygf7l for help in locating the Product Number.

 

Meantime please ensure you have all the latest Windows updates

 

Select Start  > Settings  > Update & Security  > Windows Update, and then select Check for updates. If updates are available, install them.

 

Keep me posted how it goes

 

Thank you and have a good day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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‎11-20-2018 03:41 PM - edited ‎04-28-2019 02:09 PM

HP Recommended

Produktnamn:HP Spectre x2 Detachable
Produktnummer:P5N71EA#UUW
Serienummer: [edited] 5CD5463SVP
BIOS:F.11-11/26/2015
Tangentbordsversion:17.22
Totalt minne:4.00 GB
Processornamn:Intel(R) Core(TM) m3-6Y30 CPU @ 0.90GHz

 

The issue started some time ago. I guess with some update made, but not sure. It was not from the beginning. However it took me some time to realize that it was not just a bad battery. Latest updates always done. 

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‎04-26-2019 10:57 AM

HP Recommended

Hello!

 

After providing requested information: Total silence from you. Do you need additional information?

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‎05-01-2019 02:55 PM

HP Recommended

Updated Bios now made avaliable on hp.com and problem vanished.

Was this reply helpful? Yes No
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