Sign in option missing only HP shows and keeps rebooting

[NVStarCraft702]

My son wanted to uninstall all programs on his laptop to just the factory default programs. I’m not exactly sure what he did. Now, when you turn on the laptop it doesn’t give you the option to sign back in. It looks to be stuck on reboot because you just see the hp icon for a bit and then it goes black and then back to the hp icon over and over. 

[KrazyToad]

@NVStarCraft702

Welcome to HP Forums. This is a great place to get support, find answers and tips.

I have gone through your Post and I would like to help

I suggest you run a System Test and let me know how it goes

- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests

If All the Test pass, please perform a a System Reset once again

Please follow the instructions in this Link: https://support.hp.com/my-en/document/c04742289

Let me know how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[NVStarCraft702]

Hey CrazyToad, 

I did what you said, twice. Did the complete test and everything passed.

 Then turned off the Notebook and waited and turned it back on again and still nothing. Just shows the hp icon for a bit then blank screen then hp icon over and over. 

[KrazyToad]

@NVStarCraft702

Thanks for keeping me posted

This is definitely a Software related issue

Did you try the Reset as instructed in the Link: https://support.hp.com/my-en/document/c04742289

If you are unable to get to the Recovery Manager, you will need the Recovery Media to Reset the Notebook

If you do not have the Recovery Media, please follow the instructions I sent in the private message

Please check your private message icon on the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope

Thank you