cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
3 2 0 0
Message 1 of 5
86
Flag Post

Sign on Password

HP Recommended

I have a HP laptop that I've had for a few years. Always before when I turn it on it asks for my pin. It's a 4 digit number and it has always worked. Today it is a black screen and in the middle of the screen it says my name and is asking me for a password.  I have never ever had a password on this computer! What do I do??

4 REPLIES 4
Highlighted
Level 16
Level 16
25,912 25,818 2,372 5,607
Message 2 of 5
Flag Post
HP Recommended

@Akp090909 

See if there is an option clicking on the screen to show a pulldown that also allows you to use a password.

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Reply
0 Kudos
Highlighted
Author
New member
3 2 0 0
Message 3 of 5
Flag Post
HP Recommended

It IS asking for a password, but I have never had a password on this computer, only the pin.

Reply
0 Kudos
Highlighted
Level 16
Level 16
25,912 25,818 2,372 5,607
Message 4 of 5
Flag Post
HP Recommended

@Akp090909 

Understand ... but did you check to see if there is a pull-down next to the password that allows you to select using a PIN?

 

Asking because my new HP laptop has exactly the same thing.

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Reply
0 Kudos
Highlighted
Author
New member
3 2 0 0
Message 5 of 5
Flag Post
HP Recommended
Spoiler
Oh, I understand now! 

No, that is not an option.
Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation