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‎11-04-2019 02:50 AM

HP Recommended
Product: HP Pavilion p045tx (4th i7, 8GB/1 TB)
Operating System: Microsoft Windows 10 (64-bit)

Hi,

Recently I have changed the battery (HP) and hard drive (Seagate) for my notebook in the HP service center. After replacing, they installed windows 10 pro to my laptop (previously i was using 8.1).

From then, there were issues with sleep, hibernate & shut down options. After using them, the screen goes off but power  button indicator is on and fan was running. It will be in that state till the battery drains or I force shut down it.

I have tried some of the solutions from this forum but in vain.

 

Can anybody suggest me the reason & solution fo this problem ??

 

Does going back to Windows 8.1 will solve this issue ?

2 REPLIES 2

‎11-04-2019 03:35 AM

HP Recommended

Hi,

Try completely updating the PC. You can follow this guide here:

https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/New-notebook-running-slow/ta-p/7057949

 

Install HP support assistant and update all drivers:

https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

 

Also make sure you have the latest BIOS installed

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-pavilion-15-p000-notebook-pc-series/69...

 

Hope it helps,

David

 

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‎11-04-2019 03:40 AM

HP Recommended

Does going back to windows 8.1 will solve the issue or it has nothing to do with ?

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