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Egor357
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Message 1 of 2
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Flag Post

Sleep mode does not work.

HP Recommended
HP ENVY m6-1272sr
Microsoft Windows 10 (64-bit)

 I have applied all the necessary settings, but when I close the laptop, sleeping mode does not turn on. On my laptop, the metal matrix cover has been replaced.

Product number: E0Z52EA#ACB [personal information removed]

 

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Egor357

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • When was the last time it worked fine?

If the computer does not go into sleep or hibernate modes, troubleshoot by checking power settings, installing software and driver updates, and scanning for viruses. You can change specific settings in any of the power plans using the following procedure.

To change power plan settings, complete the following steps:

  1. In Windows, search for and open Power Options.

  2. In the Choose or customize a power plan window, click Change plan settings next to the plan you want to change.

    Change plan settings highlighted

  3. On the Change settings for the plan window, choose the display and sleep settings you want to use.

  4. To change more power settings, click Change advanced power settings.

    Display and sleep settings with Change advanced power settings highlighted

  5. On the Advanced settings tab, expand the category you want to customize, expand each setting you want to change, then choose the values you want to use.

    The advanced power settings window

  6. When done, click OK > Save changes.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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