Smart Hard Disk Error

Truckie · ‎05-01-2021

Keep getting a Smart Hard Disk Error on my Core I5 10th Gen laptop. I purchased this laptop in June of 2020 and the warranty status on line says my warranty expired in September 2019 ?

Prométhée · ‎05-01-2021

Hello
the hard drive is defective
It can continue to operate for a certain time, but it can definitively break down, if it is not already the case!
If possible, save personal data
Try a full reinstall
Be careful even if it works, it may permanently break down, save the data regularly.
This may allow you to use the computer while you find a hard drive!

You can try to help yourself with this tutorial (sorry not fully translated)

que faire en cas d' erreur / échec dst du disque dur - HP Support Community - 7338574

Using the HP Cloud Recovery Tool (Windows 10, 7)

if you have a problem with the warranty

Dispute a warranty status

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