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‎09-27-2021 09:36 PM

HP Recommended
Product: Product id: 3QM21EA#BH5
Operating System: Microsoft Windows 10 (64-bit)

Testing drive :1 

Smart check :failed

Failure id : 6c5x3a-000aqf-xd7w2j-60cu03

Hard drive 1

Plz help me what should i do

My laptop is not working.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-27-2021 10:21 PM

HP Recommended

@Koya 

 

Sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced.. Is it still under warranty ? If NOT, you have to replace yourself then rebuild your machine.

 

For (original) Windows 10. Please use Cloud Recovery tool:

 

             https://support.hp.com/au-en/document/c06162205

 

Regards.

BH
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2 REPLIES 2

‎09-27-2021 10:21 PM

HP Recommended

@Koya 

 

Sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced.. Is it still under warranty ? If NOT, you have to replace yourself then rebuild your machine.

 

For (original) Windows 10. Please use Cloud Recovery tool:

 

             https://support.hp.com/au-en/document/c06162205

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎09-28-2021 01:11 AM

HP Recommended

@Koya -- as @banhien  indicated, the only solution is to replace the disk-drive, and reinstall Windows.

 

However, there might be some residual "health" in your current disk-drive, even though Windows will not start.  If so, remove the disk-drive, and connect it as a "secondary" disk-drive in some other computer, and copy your personal files to the "primary" disk-drive on that computer.

 

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