cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Koya
New member
1 0 0 0
Message 1 of 3
345
Flag Post

Solved!

Smart check failed

HP Recommended
Product id: 3QM21EA#BH5
Microsoft Windows 10 (64-bit)

Testing drive :1 

Smart check :failed

Failure id : 6c5x3a-000aqf-xd7w2j-60cu03

Hard drive 1

Plz help me what should i do

My laptop is not working.

1 ACCEPTED SOLUTION

Accepted Solutions
banhien
Level 20
Level 20
100,989 40,024 13,114 27,470
Message 2 of 3
Flag Post
HP Recommended

@Koya 

 

Sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced.. Is it still under warranty ? If NOT, you have to replace yourself then rebuild your machine.

 

For (original) Windows 10. Please use Cloud Recovery tool:

 

             https://support.hp.com/au-en/document/c06162205

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2
banhien
Level 20
Level 20
100,989 40,024 13,114 27,470
Message 2 of 3
Flag Post
HP Recommended

@Koya 

 

Sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced.. Is it still under warranty ? If NOT, you have to replace yourself then rebuild your machine.

 

For (original) Windows 10. Please use Cloud Recovery tool:

 

             https://support.hp.com/au-en/document/c06162205

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>
Was this reply helpful? Yes No
itsmyname
Level 9
5,033 4,948 234 653
Message 3 of 3
Flag Post
HP Recommended

@Koya -- as @banhien  indicated, the only solution is to replace the disk-drive, and reinstall Windows.

 

However, there might be some residual "health" in your current disk-drive, even though Windows will not start.  If so, remove the disk-drive, and connect it as a "secondary" disk-drive in some other computer, and copy your personal files to the "primary" disk-drive on that computer.

 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation