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‎11-04-2021 07:07 AM - last edited on ‎11-04-2021 12:02 PM by Retired

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

When I turn on my laptop it says smart hard disk has detected a imminent failure. Please back up the content.    
It opens up the computer and show administrator account and says it’s failed to download when I click retry it says access denied. Please help me

 

Category:
1 REPLY 1

‎11-06-2021 08:34 AM

HP Recommended

@Keagan

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, I understand you are getting this error on the computer screen, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Did you make any changes to the settings of your PC prior to the issue?
  • Could you please share the picture of the error message screen?
  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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