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HP Recommended
Microsoft Windows 10 (64-bit)

My Spectre X360 13-ac003na is exhibiting the same symptoms as this post , namely:

 

  • white power button LED comes on for about a second when pressed then goes off, machine does not power on
  • power adapter is working fine (tested with other devices), charging LED behaves as expected, i.e. glows orange when first plugged in, then turns white once fully charged

 

I have tried the various troubleshooting methods - holding down power button for 15 seconds (power reset), holding down both Windows key and B key and pressing power button for 2-3 seconds (BIOS recovery) - without success.

 

Has anyone else experienced this issue? How was it resolved? Advice / solutions much appreciated.

 

 

1 REPLY 1
HP Recommended

Hi @nyteskrawler,

 

Welcome to the HP Support Community

 

I understand you are facing a power-related issue with your HP Spectre X360-13ac003na Notebook. Not to worry I will help you to get a resolution to resolve the issue.

 

As you have already BIOS recovery and reset, I request you to follow the instructions mentioned on this link

 

If the issue persists, I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

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