Spectre x360 is slow when charging

[Rcl6522]

I have a spectre x360 13-4194dx. It was purchased in 2016. It worked great for a couple of years. A few months ago the cpu speed would go down to .39 when charging the laptop making processing extremely slow. When running on battery only it worked just fine. If you charged the laptop for too long it would shut down and not power back up. After a couple of days of unplugging the battery cable and replugging it would eventually power up. I called HP and they told me the laptop was too old and they could not help me. This seems to have been an issue for other HP customers but I have not seen a resolution. Does anyone know of a reasonable solution?

[The_Fossette]

@Rcl6522,

Welcome to the HP Support Community!

Are you using the original charger shipped with the computer?

I recommend you update the BIOS and the chipset driver from the below link and check if it helps.

https://support.hp.com/in-en/drivers

If you continue facing the issue, I recommend you run a system test on the computer follow the steps in the below article.

https://support.hp.com/in-en/document/c03467259

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Coco85]

I got same problem,,,little different laptop spectre x360 13-421na,,,I try to talk with HP support,,,they try running some diagnostic but didn't found nothing bad,,,even some update they do it but without change,,,laptop still slown down when pluged in ac adapter,,,its like 20 years back laptop ,,after one hour on phone with guy from HP give me answer,,maybe need replace motherboard+cpu,,,,I need send laptop to HP service centre and they will take close look and replace parts,,which will cost 255£ for all jobs,motherboard+cpu+labour,,,which is acceptable for replace big part like motherboard and cpu ,,,but overal laptop are nearly 2 years old and not used daily ,,just me wife uses one day in week for check/pay all Bill's online ,,so basic work nothing extra,,I'm just disappointed that premium laptop like spectre x360 which are not cheap to buy ,,cost me around 1200£ I was expected that this laptop will live for longer time not just for few years,,before I used Acer premium notbook for 9years without nothing needs replace,,,maybe it's time to find some better brand and really laptop for long time using,,but overal I was happy with spectre 360 really very nice speedy laptop ,,never freeze or something wrong,,HP guy on phone was oki and try to find solutions and make best so just thanks for support HP 🙂