Spectre x360 - low ambient temp alert at boot (607)

[vvnechy]

Hello! I just bought Spectre x360 laptop a day ago. After one of the Windows updates my bios was updated automatically. Even though I'm not a big fan of this feature, I thought it's ok. But now everytime I restart my laptop I get alert:

HP Battery Alert

BIOS has detected that the environmental ambient operating temperature is too low. Please move your system in a warmer location or operating your unit for a while might resolve this condition. If the condition persists or if you have an older system, please contact HP service.

I've tried to manually rollback 'to the previous bios version. And it works, the alert doesn't appear with the older version. But as soon as I restart the laptop, bios gets updated automatically again, and the alert appears again.

I've tried to disable HP Support Assistant updates, remove it from startup, pause windows updates, disable driver updates in windows updates. Nothing helps. As soon as windows boots the bios schedules itself for an update and updates the next time I restart the laptop. I even don't need to login to windows for this to happen.

I've checked the battery with HP Support Assistant and the status is ok. The capacity is normal. 

So I either need to get rid of the alert in the new version of BIOS, or rollback to the older version and keep it from updating.

Please assist.

Thanks,

Vadim

[praveenbv]

Hi@vvnechy,

Welcome to the HP Support Community.  

Apologies for all the inconvenience

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue, and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now,

As this is a hardware issue, I'd suggest youContact HPin your region regarding the service options for your computer. 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

Have a great day!  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

[warriorcookie]

What was the solution to this.  I just got a 14" spectre and have the same issue.

[dfadfadfadsf]

Would be interested in this as well.

Just received the laptop and having the same issue.  Just don't know how serious the issue is.

Talking with HP Tech Support, I'm told that this is a known issue and a pending BIOS update will fix it   (my BIOS is F.25-12/23/2021), but they cannot guarantee when it will be released. 

With only 30 day return policy, I'm unfortunately forced to return the laptop for a refund and go shopping again, but before I do that was wondering if anyone else has figured out a solution. 

Can't help to wonder why they shipped out a laptop with an error at startup.

[dfadfadfadsf]

Just an update - After several additional hours, the warning disappeared and has not come back.

I did receive the laptop in very cold weather and waited several hours to have it warm up to room temp before turning it on, but must not have waited long enough.

All good for now.  Will report back if the error comes back.