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‎05-06-2020 02:15 PM

HP Recommended
Product: Spectre x360 15-bl012dx
Operating System: Microsoft Windows 10 (64-bit)

Two days ago my laptop would not turn on, so I plugged in the charger and it booted up as normal. I noticed that the battery read 2% and did not increase after hours of charging. Once I unplugged the charger, it died immediately. In order to use it now, I must keep it plugged in. I ran a battery check and it is reporting a failure, error code: 6AJPU8-8LDA3X-MFPUQJ-C0DP23. I never had issues before this and nothing happened to my laptop, I didn't drop it or anything. What can I do to fix it?

1 REPLY 1

‎05-14-2020 01:50 PM

HP Recommended

@tommy1111111

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, I did decode the failure id and it refers to battery 1 failure.

As we have limited support boundaries in the support community as of now. I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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