• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need help resolving ACPI Errors ACPI\VEN_BOOT&DEV_0000 and ACPI\VEN_PRP&DEV_0001 on HP Chromebook G2? Click here for the troubleshooting steps.
HP Recommended
HP Spectre 15-eb0000 x360 Convertible Laptop PC RCTO Base Model
Microsoft Windows 10 (64-bit)

Yesterday my laptop was working just fine. It was fully charged and left plugged in. I noticed I had an outstanding windows update. I was away for probably 12 hours. When I came back, my laptop wouldn't turn on. The charge light is normally on solid white, when I push the power button, the power light and charge light slowly flash for about 2 mins, then the charge light goes back to solid white. Nothing else happens. See video here: https://photos.app.goo.gl/JtnHAUiKUqyBWHM77

It's almost like it's trying to boot but just can't.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.