cancel
Showing results for 
Search instead for 
Did you mean: 
Level 2
29 18 1 3
Message 1 of 6
270
Flag Post

Ssd error on startup

HP Recommended
OMEN 15 ek0556nd
Microsoft Windows 10 (64-bit)

Hi, I recently installed an additional ssd memory as a second space, the memory works fine, but every time I start the notebook I get this annoying error, do you know how I can solve it?

 

 

5 REPLIES 5
Author
Level 2
29 18 1 3
Message 2 of 6
Flag Post
HP Recommended

anyone who wants to help me?

Reply
0 Kudos
Level 4
76 75 10 15
Message 3 of 6
Flag Post
HP Recommended

what error did you get??

it cant be read by laptop or anything else?

And what SSD that you've installed on your laptop??

 

please specify your problem so HP expert can help...

Sent from OMEN 15 en-0013ax
Reply
0 Kudos
Author
Level 2
29 18 1 3
Message 4 of 6
Flag Post
HP Recommended

This is the error I get when I turn on the notebook

 

https://ibb.co/dB4RHMk 

 

But the computer works fine, and even the SSD has no problems, it is recognized perfectly and I use it without problems as additional memory.

SSS is Crucial P2 CT500P2SSD8 

Reply
0 Kudos
Level 4
76 75 10 15
Message 5 of 6
Flag Post
HP Recommended

It seems like your SSD has a problem with its firmware so it triggers the warning... there's nothing wrong with your laptop... try to update the firmware of your SSD if it available with the Crucial software...

 

Just be safe to not use it to keep your important data and dont forget to backup your data from this drive...

 

Take a look at HP document here:

HP PCs - SMART Hard Disk Error 301, 302, 309, 30C, 3F1, 3F2 Displays on a Black Screen

https://support.hp.com/id-en/document/c01443502

Sent from OMEN 15 en-0013ax
Author
Level 2
29 18 1 3
Message 6 of 6
Flag Post
HP Recommended

Thanks for the reply, the ssd already has the latest firmware installed or at least since I bought it it was already up to date, so should I wait for them to release a new fw from crucial or ask them directly about this problem?

 

UPDATE: I contacted Crucial support explaining the problem and they said they were already aware of this and that they are working on the new firmware that will fix it but for now there is no release date. So I just have to wait. 🙂

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation